archaic web practices lesson learned
Ticketma$ter SUCKS. Besides all the normal ranting about them being a horrible money-grubbing to begin with, dumb thing is usually they're the best/easiest way to get tickets. However, they're still in the [internet] dark ages when it comes to accessible seating. To get *those* tickets, you fill out a form, which generates a ticket [AND a superfluous 'we have your request' email] that an actual person needs to respond to by sorting through what's available, and sending back a ticket proposal. THEN, in order for me to BUY said tickets, it's ANOTHER email- which has to contain my credit card info. Lots of jumping through hoops.. but the problem comes when you want to attend an event with a definite sellout risk. In the time it takes to recieve your confirmation email, everything's gone. Which takes us to this morning:
Now *that's* a swerve I wasn't prepared for. Gave the number a ring- sold out. C'mon, people.. it's not like it's still the beginnings of the World Wide Web here- how hard would it be to make one more step and have a specialized seating database? They're TicketMASTER.. but they directed me to the box office? And yes, I'm realizing [now] that going to the box office # would be easier, but the internet is all about convenience.. I'd just like to point out to them that in a business sense, that's lost revenue. But hey, I guess box office #'s it is from now on- and one more reason to not have to deal with those ticketbastards.
Dear Sir/Madam,
Thank you for your accessible seating request for WWE Presents: Wrestlemania 22 at Allstate Arena on April 2, 2005.
Unfortunately, Ticketmaster does not handle accessible seating for this event. For assistance with accessible seating, please contact the Box Office directly at 847-635-6601. We apologize for any inconvenience this may cause.
If you have any further questions, please reply and include all correspondence.
Thank you for using Ticketmaster, where we really appreciate your business.
Sincerely,
Ticketmaster Customer Support
Now *that's* a swerve I wasn't prepared for. Gave the number a ring- sold out. C'mon, people.. it's not like it's still the beginnings of the World Wide Web here- how hard would it be to make one more step and have a specialized seating database? They're TicketMASTER.. but they directed me to the box office? And yes, I'm realizing [now] that going to the box office # would be easier, but the internet is all about convenience.. I'd just like to point out to them that in a business sense, that's lost revenue. But hey, I guess box office #'s it is from now on- and one more reason to not have to deal with those ticketbastards.
posted by Jas at 10:37 AM
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